{"id":1554,"date":"2026-04-02T14:01:41","date_gmt":"2026-04-02T12:01:41","guid":{"rendered":"https:\/\/www.dicisgroup.com\/what-is-a-quality-management-system-explained-simply-and-clearly\/"},"modified":"2026-04-14T15:50:56","modified_gmt":"2026-04-14T13:50:56","slug":"what-is-a-quality-management-system-explained-simply-and-clearly","status":"publish","type":"page","link":"https:\/\/www.dicisgroup.com\/en\/what-is-a-quality-management-system-explained-simply-and-clearly\/","title":{"rendered":"What is a Quality Management System? Explained Simply and Clearly"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:center top;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:200px;--awb-padding-bottom:100px;--awb-margin-top:-160px;--awb-background-color:rgba(255,255,255,0);--awb-background-image:linear-gradient(90deg, rgba(15,84,131,0.9) 0%,rgba(16,55,82,0.9) 100%),url(https:\/\/www.dicisgroup.com\/wp-content\/uploads\/2026\/04\/header-background-4.png);;--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-custom_color_3);--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-font-size:52px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:700;margin:0;font-size:1em;--fontSize:52;line-height:1.21;\">What is a Quality Management System? Explained Simply and Clearly<\/h2><\/div><nav class=\"fusion-breadcrumbs fusion-breadcrumbs-1\" style=\"--awb-font-size:16px;--awb-text-hover-color:var(--awb-color5);--awb-text-color:var(--awb-custom_color_2);--awb-breadcrumb-sep:&#039;&gt;&#039;;\" aria-label=\"Breadcrumb\"><ol class=\"awb-breadcrumb-list\"><li class=\"fusion-breadcrumb-item awb-breadcrumb-sep awb-home\" ><a href=\"https:\/\/www.dicisgroup.com\/en\/\" class=\"fusion-breadcrumb-link\"><span >Home<\/span><\/a><\/li><\/ol><\/nav><\/div><\/div><\/div><\/div>\n<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-margin-top:-80px;--awb-background-color:var(--awb-custom_color_3);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-font-size:36px;\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:600;margin:0;font-size:1em;--fontSize:36;line-height:1.5;\"><h1>What is a Quality Management System?<\/h1><\/h1><\/div><div class=\"fusion-text fusion-text-1\"><p>What is a quality management system and why is it crucial for companies today? A quality management system according to <a href=\"https:\/\/www.dicisgroup.com\/en\/what-is-iso-90012026-an-easy-to-understand-introduction\/\">ISO 9001<\/a> helps you structure processes, reduce errors, and sustainably increase customer satisfaction. Learn how to achieve greater efficiency with clear procedures and simple methods and strategically develop your company.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:var(--awb-custom_color_3);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-font-size:36px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:600;margin:0;font-size:1em;--fontSize:36;line-height:1.5;\"><h1>What is a Quality Management System?<\/h1><\/h2><\/div><div class=\"fusion-text fusion-text-2\"><p>A quality management system (QMS) is the concrete implementation of quality management within a company\u2014the clear structures, processes, and rules you use to ensure quality in daily operations.<\/p>\n<p>Companies are complex. They consist of many people, teams, departments, and processes that must all be aligned toward a common goal. In <a href=\"https:\/\/www.dicisgroup.com\/en\/what-is-iso-90012026-an-easy-to-understand-introduction\/\">ISO 9001<\/a>, this goal is called customer focus: everything a company does should be aimed at reliably meeting customer requirements and expectations.  <\/p>\n<p><a href=\"https:\/\/www.dicisgroup.com\/en\/quality-management-explained-simply-fundamentals-for-businesses-dicis-ag\/\">Quality management<\/a> addresses precisely this question: How must your company be structured\u2014strategically, organizationally, and operationally\u2014to consistently deliver the quality your customers expect?<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-left:15px;--awb-overflow:hidden;--awb-bg-color:rgba(255,102,0,0.09);--awb-bg-color-hover:rgba(255,102,0,0.09);--awb-bg-size:cover;--awb-border-color:#ff6600;--awb-border-top:2px;--awb-border-right:2px;--awb-border-bottom:2px;--awb-border-left:2px;--awb-border-style:solid;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\"><p>A quality management system ensures that strategies, resources, structures, and operational instructions for employees are aligned toward the same goal: consistently high quality of products and services that reliably meet customer expectations.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\"><p>A quality management system consists of several components that are explained in more detail in <a href=\"https:\/\/www.dicisgroup.com\/en\/what-is-iso-90012026-an-easy-to-understand-introduction\/\">ISO standard 9001:2026<\/a>. At its core, it involves adhering to the so-called PDCA cycle, which is explained in the next section. ISO 9001 follows the logic of this cycle.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:var(--awb-custom_color_3);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-font-size:36px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:600;margin:0;font-size:1em;--fontSize:36;line-height:1.5;\"><h2>What is the PDCA Cycle?<\/h2><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.2%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5\"><p>The PDCA cycle is a simple process for improving your company step by step. You plan a measure (Plan), implement it (Do), review the result (Check), and make adjustments (Act). This allows you to continuously improve your processes, avoid errors, and maintain control over your business.  <\/p>\n<p>The PDCA cycle is explained in the introduction to ISO 9001:2026. It is an essential component of the standard, but not mandatory for <a href=\"https:\/\/www.dicisgroup.com\/en\/what-is-iso-9001-certification-practical-guide-dicis-ag\/\"><span class=\"fusion-popover popover-9\" title=\"\" data-animation=\"1\" data-class=\"popover-9\" data-container=\"popover-9\" data-content=\"Erfahren Sie, wie Sie und ihr Unternehmen eine ISO 9001-Zertifizierung erlangen k\u00f6nnen.\" data-delay=\"50\" data-placement=\"top\" data-toggle=\"popover\" data-trigger=\"hover\" data-original-title=\"\">ISO 90<\/span><span class=\"fusion-popover popover-9\" title=\"\" data-animation=\"1\" data-class=\"popover-9\" data-container=\"popover-9\" data-content=\"Erfahren Sie, wie Sie und ihr Unternehmen eine ISO 9001-Zertifizierung erlangen k\u00f6nnen.\" data-delay=\"50\" data-placement=\"top\" data-toggle=\"popover\" data-trigger=\"hover\" data-original-title=\"\">01 certification<\/span>.<\/a> <\/p>\n<p>By the way: The PDCA cycle is not prescribed in any <span class=\"fusion-popover popover-10\" title=\"\" data-animation=\"1\" data-class=\"popover-10\" data-container=\"popover-10\" data-content=\"Erfahren Sie, was eine ISO-Zertifizierung ist und was zertifiziert werden kann.\" data-delay=\"50\" data-placement=\"top\" data-toggle=\"popover\" data-trigger=\"hover\" data-original-title=\"\"><a href=\"https:\/\/www.dicisgroup.com\/en\/iso-certification-on-your-own-how-it-works-dicis-ag\/\" target=\"_blank\" rel=\"noopener\">ISO certification<\/a><\/span>! However, it represents an excellent logic for structuring a quality management system.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_2_5 2_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:4.8%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:250px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"459\" height=\"464\" alt=\"PDCA cycle with the four steps Plan, Do, Check, and Act for continuous process improvement\" title=\"PDCA Cycle Simply Explained \u2013 Plan, Do, Check, Act\" src=\"https:\/\/www.dicisgroup.com\/wp-content\/uploads\/2026\/04\/qualitaetsmanagementsystem-pdca-zyklus.png\" class=\"img-responsive wp-image-1378\" srcset=\"https:\/\/www.dicisgroup.com\/wp-content\/uploads\/2026\/04\/qualitaetsmanagementsystem-pdca-zyklus-200x202.png 200w, https:\/\/www.dicisgroup.com\/wp-content\/uploads\/2026\/04\/qualitaetsmanagementsystem-pdca-zyklus-400x404.png 400w, https:\/\/www.dicisgroup.com\/wp-content\/uploads\/2026\/04\/qualitaetsmanagementsystem-pdca-zyklus.png 459w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 459px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-4 fusion-content-boxes-1 content-boxes-icon-on-side content-left\" style=\"--awb-backgroundcolor:var(--awb-color1);--awb-title-color:#ff6600;--awb-hover-accent-color:#ff6600;--awb-circle-hover-accent-color:transparent;--awb-item-margin-bottom:40px;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:var(--awb-color1);--awb-content-padding-left:220px;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon icon-hover-animation-slide\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" src=\"https:\/\/www.dicisgroup.com\/wp-content\/uploads\/2026\/04\/PDCA-Zyklus-1-Plan.png\" width=\"200\" height=\"177\" alt=\"\" \/><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:26px;--fontSize:26;line-height:1.21;padding-left:220px;\">Understanding the Environment, Planning Measures<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Planning is one of the essential foundations of a quality management system. It involves understanding your own market, developing strategies and visions for the company, raising awareness and enthusiasm among managers for the quality management system, understanding customer requirements, and defining roles, responsibilities, and authorities. Measures for dealing with risks and opportunities, as well as quality objectives and resources, are also planned.<\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-color1);--awb-content-padding-left:220px;\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon icon-hover-animation-slide\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" src=\"https:\/\/www.dicisgroup.com\/wp-content\/uploads\/2026\/04\/PDCA-Zyklus-2-Do.png\" width=\"200\" height=\"177\" alt=\"\" \/><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:26px;--fontSize:26;line-height:1.21;padding-left:220px;\">Implementation of Planned Activities<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>In a quality management system, even the best planning is useless if measures are not implemented. ISO 9001:2015 addresses precisely this implementation in Chapter 8. How can processes be controlled? How does communication with customers proceed? What activities should take place as part of implementing planned measures?<\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-color1);--awb-content-padding-left:220px;\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon icon-hover-animation-slide\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" src=\"https:\/\/www.dicisgroup.com\/wp-content\/uploads\/2026\/04\/PDCA-Zyklus-3-Check.png\" width=\"200\" height=\"177\" alt=\"\" \/><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:26px;--fontSize:26;line-height:1.21;padding-left:220px;\">Review and Evaluation of Performance<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Did the measures deliver what was planned and expected in advance? Are customers satisfied? Chapter 9 of ISO 9001 addresses these questions. An important principle of a quality management system is that performance evaluation is based on numbers, data, and facts, not on personal opinions and beliefs.<\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-color1);--awb-content-padding-left:220px;\" class=\"fusion-column content-box-column content-box-column content-box-column-4 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon icon-hover-animation-slide\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" src=\"https:\/\/www.dicisgroup.com\/wp-content\/uploads\/2026\/04\/PDCA-Zyklus-4-Act.png\" width=\"200\" height=\"177\" alt=\"\" \/><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:26px;--fontSize:26;line-height:1.21;padding-left:220px;\">Improvements When Goals Are Not Achieved<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Companies not achieving their goals with planned measures is the rule\u2014not the exception. This is not a problem in a quality management system. What matters is that measures are taken when goals are not achieved or are achieved insufficiently. Act, meaning the continuous improvement of one&#8217;s own actions and organization, is the final section of the PDCA cycle.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:-4%;width:100%;\"><\/div><div class=\"fusion-text fusion-text-6\"><p>The PDCA cycle helps understand the logic of ISO 9001:2015. Looking at the standard directly, it initially appears as a very complex set of requirements to be met. This is why the quality management system often seems daunting to beginners. Those who follow the logic of the PDCA cycle have no difficulty understanding, interpreting, and applying the various requirements.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:var(--awb-custom_color_3);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-font-size:36px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:600;margin:0;font-size:1em;--fontSize:36;line-height:1.5;\"><h2>Benefits of a Quality Management System<\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-7\"><p>Why should companies implement a quality management system? The short answer is: because it makes them more professional. But what does more professional mean?<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><ul style=\"--awb-size:16px;--awb-iconcolor:#ff6600;--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-cogs fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Companies gain reliability<\/strong>: The definition of <span class=\"fusion-popover popover-11\" title=\"\" data-animation=\"1\" data-class=\"popover-11\" data-container=\"popover-11\" data-content=\"Erfahren Sie, was Gesch\u00e4ftsprozesse sind und wie Sie sie entwickeln k\u00f6nnen.\" data-delay=\"50\" data-placement=\"top\" data-toggle=\"popover\" data-trigger=\"hover\" data-original-title=\"\"><a href=\"https:\/\/www.dicisgroup.com\/de\/was-sind-geschaeftsprozesse\/\" target=\"_blank\" rel=\"noopener\">business processes<\/a><\/span> ensures that companies can consistently deliver their performance, regardless of whether those responsible are currently ill or occupied with other activities.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-handshake fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>The company has systematically committed itself to customer focus<\/strong>. The risk of developing products and services that miss customer needs decreases.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Through continuous improvement, workflows and processes remain lean<\/strong>. <span class=\"fusion-popover popover-12\" title=\"\" data-animation=\"1\" data-class=\"popover-12\" data-container=\"popover-12\" data-content=\"Lernen Sie die Bausteine eines Prozessmanagements kennen.\" data-delay=\"50\" data-placement=\"top\" data-toggle=\"popover\" data-trigger=\"hover\" data-original-title=\"\"><a href=\"https:\/\/www.dicisgroup.com\/de\/was-ist-prozessmanagement\/\" target=\"_blank\" rel=\"noopener\">Process management<\/a><\/span> ensures that internal structures and workflows are regularly critically reviewed and revised.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-8\"><p>Companies that have obtained <a href=\"https:\/\/www.dicisgroup.com\/en\/iso-9001-certification-online-fast-digital-bureaucracy-free\/\">ISO 9001 certification<\/a> are reliable and valued business partners. Accordingly, they can expand their market share and scale their services. This means nothing less than: the company is prepared for growth. Companies that have established a quality management system benefit from greater growth potential while simultaneously reducing costs.<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-xlarge button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:#ffffff;--button_border_color:#ff6600;--button_accent_hover_color:#ffffff;--button_border_hover_color:#ff944d;--button_border_width-top:2px;--button_border_width-right:2px;--button_border_width-bottom:2px;--button_border_width-left:2px;--button-border-radius-top-left:10px;--button-border-radius-top-right:10px;--button-border-radius-bottom-right:10px;--button-border-radius-bottom-left:10px;--button_gradient_top_color:#ff6600;--button_gradient_bottom_color:#ff6600;--button_gradient_top_color_hover:#ff944d;--button_gradient_bottom_color_hover:#ff944d;\" target=\"_self\" href=\"https:\/\/www.dicisgroup.com\/en\/iso-27001-certification-online-fast-easy-dicis\/\"><i class=\"fa-desktop fas awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">LEARN MORE ABOUT ISO 9001 CERTIFICATION NOW<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:80px;--awb-padding-bottom:40px;--awb-margin-bottom:-60px;--awb-background-color:var(--awb-custom_color_3);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-font-size:36px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:600;margin:0;font-size:1em;--fontSize:36;line-height:1.5;\">Implementing Quality Management in the Company<\/h2><\/div><div class=\"fusion-text fusion-text-9\"><p>Implementing a quality management system in a company is not something that happens overnight. It is not enough to define quality management representatives and introduce the system. It must be lived. ISO 9001:2015 identifies managers as responsible for the functioning of a quality management system. Implementation therefore often occurs in stages.    <\/p>\n<ol style=\"color: #ff6600; font-size: 20px; font-weight: bold;\">\n<li>\n<blockquote>\n<p>Executive management or the top leadership level of a company begins to engage with the topic. Those responsible complete initial training to familiarize themselves with the principles of a quality management system. <\/p>\n<\/blockquote>\n<\/li>\n<li>\n<blockquote>\n<p>Initial principles of quality management (such as strategic planning or environmental analysis) are implemented.<\/p>\n<\/blockquote>\n<\/li>\n<li>\n<blockquote>\n<p>Gradually, individual departments and business units adopt the guiding principles of ISO 9001.<\/p>\n<\/blockquote>\n<\/li>\n<li>\n<blockquote>\n<p>Through a self-declaration, an audit by customers, or an audit by external parties, the company obtains certification, demonstrating externally that it adheres to the principles of the ISO 9001 quality management system.<\/p>\n<\/blockquote>\n<\/li>\n<\/ol>\n<p>In principle, implementing a quality management system is voluntary. However, in a number of industries, it is a basic requirement for participating in tenders, for example. <\/p>\n<p>Since ISO 9001 also increasingly emphasizes compliance with legal frameworks, there are certainly overlaps with the legal conditions under which companies operate in the market. Nevertheless, establishing a quality management system remains fundamentally a voluntary strategic decision by a company. <\/p>\n<p>Ultimately, a crucial principle applies in companies: the purpose and benefit must be recognized. Only then can a company say it benefits from implementing a quality management system.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-1554","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.dicisgroup.com\/en\/wp-json\/wp\/v2\/pages\/1554","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dicisgroup.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dicisgroup.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dicisgroup.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dicisgroup.com\/en\/wp-json\/wp\/v2\/comments?post=1554"}],"version-history":[{"count":3,"href":"https:\/\/www.dicisgroup.com\/en\/wp-json\/wp\/v2\/pages\/1554\/revisions"}],"predecessor-version":[{"id":1557,"href":"https:\/\/www.dicisgroup.com\/en\/wp-json\/wp\/v2\/pages\/1554\/revisions\/1557"}],"wp:attachment":[{"href":"https:\/\/www.dicisgroup.com\/en\/wp-json\/wp\/v2\/media?parent=1554"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}