“We are introducing a quality management system according to ISO 9001.” This sentence rarely triggers storms of enthusiasm. Employees ask themselves: What is quality management? Will everything be monitored now? Will we soon only think in business processes?

In this article, you will learn how to get your employees on board when introducing a quality management system. Even more: how to inspire them for quality management.

“Here is the quality manual; please adhere to it from now on!” This sounds like a quick path, but in practice, it leads to acceptance problems. In many companies, the quality manual gathers dust; it is read superficially but not truly observed in practice.

The solution

An interactive quality manual that employees can contribute to. For example, when you develop process descriptions or procedural instructions, give employees the opportunity to comment and contribute their own suggestions during the development phase.

To inspire employees for quality management, you should actively involve them instead of just issuing mandates. Specifically ask your employees for ideas: Where do they see potential for improvement in their daily routine? What would make their work easier or better?

A particularly effective approach is a change of perspective: Ask together what they would do if they were the customer themselves—what would truly inspire them? This creates practical improvements that not only work internally but also have a direct impact on the customer.

A quality management system includes audits, i.e., regular checks to see to what extent requirements, such as those of ISO 9001, are being met. For many employees, audits are no joy, but rather about as much fun as a vehicle inspection.

The solution

The certification tool from DICIS^® AG. Your teams and departments go through a questionnaire in which the requirements of the standard are mapped. You receive a certificate for the implementation of the standard.

The tool is flexible; you can incorporate internal specifications and guidelines into the digital certification process. Certifications give your teams and departments the opportunity to identify their own strengths and weaknesses quickly and easily and to improve themselves. Furthermore, ISO 9001 certification is an award for every team and every department.

The success of a quality management system stands and falls with the commitment of the employees: Is the QM system accepted? Are the specifications transferred into daily work? Is quality management something that can be experienced? Start your digital ISO 9001 certification process now and test the certification tool free of charge for 30 days.