How to Inspire Your Employees for Quality

“We are implementing a quality management system according to ISO 9001.” This sentence doesn’t exactly spark enthusiasm. Employees wonder: What is quality management? Will everything be controlled now? Will we soon only think in terms of business processes?

In this article, you will learn how to involve your employees when introducing a quality management system. What’s more: how to inspire them for quality management.

“Here is the quality manual, please adhere to it from now on!” This sounds like a quick solution, but in practice, it leads to acceptance problems. In many companies, the quality manual gathers dust; it is read superficially but not truly followed in practice.

An interactive quality manual that employees can contribute to. For example, when developing process descriptions or procedural instructions, give employees the opportunity to comment on them and contribute their own suggestions during the development phase.

To inspire employees for quality management, you should actively involve them instead of just setting requirements. Specifically ask your employees for ideas: Where do they see potential for improvement in their daily work? What would make their work easier or better?

A particularly effective approach is to change perspectives: jointly ask what they would do if they were customers themselves – what would truly excite them? This leads to practical improvements that not only work internally but also directly impact the customer.

A quality management system includes audits, which are regular reviews of the extent to which requirements, for example, of ISO 9001, are met. For many employees, audits are not a pleasure; they are about as much fun as a car inspection.

The DICIS® AG certification tool. Your teams and departments complete a questionnaire that reflects the standard’s requirements. You receive a certificate for the implementation of the standard.

The tool is flexible; you can incorporate internal guidelines and policies into the digital certification process. Certifications give your teams and departments the opportunity to quickly and easily identify their own strengths and weaknesses and to improve themselves. Furthermore, an ISO 9001 certification is an award for every team and every area.

The success of a quality management system depends on the commitment of employees: Is the QMS accepted? Are the requirements transferred into daily work? Is quality management tangible? Start your digital ISO 9001 certification process now and test the certification tool for 30 days free of charge.